At IKF, we provide 24x7 remote server management, in addition to real-time server monitoring and comprehensive, Web-based reporting for key performance statistics to clients who prefer to outsource their server infrastructure operations. Leveraging our remote tools, automated processes and skilled technical resources, we monitor everything from hardware platforms to operating systems, offering expertise in the most common services and applications. Our server management services include the following:

Application Monitoring

We monitor server status, availability and response time for the most common processes and applications.

Fault Monitoring

We continuously monitor key performance metrics to automatically detect server faults, connectivity losses and abnormal restarts, assign severity levels and route fault reports to appropriate technicians.

Performance Reporting

We provide data collection, statistical processing, data storage and graphical reporting of key performance metrics.

Problem Management

We leverage highly trained, certified experts and ISO- certified processes to guarantee a rapid, high-quality and repeatable response to server problems and ensure that clients experience the highest availability and performance from their IT infrastructures.

Change Management

We offer an automated process that enables clients to electronically certify routine server configuration changes and submit them to our Enterprise Operations Center, where they are scheduled, executed and documented.