Make a Customer, Not a Sale

Make a Customer, Not a Sale

For business entrepreneurs or key employees dealing directly or indirectly with customers, it is always testing to keep clients satisfied with the kind of services you provide. Especially with web sites service, it will surely crush your business if you screw it up. Within minutes millions of your prospective customers […]

Importance of Employee Training and Development Programs

Importance of Employee Training and Development Programs

Organizations expect their employees to be very productive and to focus on the task they have been assigned to. Such repetitive and monotonous work schedule leaves very little room for gaining additional information or keeping up to date with the updates with respect to particular field that they are operating […]

Importance of Telephone Etiquettes

Importance of Telephone Etiquettes

In most of the organizations, the first point of contact for customers to reach you is either over the phone or email, for discussing their requirement or questions they might have. If a reply has to be given to a customer’s email there are lots of support systems available like […]

Understanding Sales and Marketing

Understanding Sales and Marketing

Researches that were done from time to time and various Surveys conducted till date prove that there is no or very little awareness amongst people when it comes to the difference between Marketing and Selling. Only few of them have got their basics correct regarding the facts and still we […]