IKF Blog

Importance of Telephone Etiquettes

In most of the organizations, the first point of contact for customers to reach you is either over the phone or email, for discussing their requirement or questions they might have. If a reply has to be given to a customer’s email there are lots of support systems available like the autocorrect option etc. that can help you to draft an error free email. However when it comes to responding on call it is very important to handle it more carefully. Importantly when 2 parties talk over the phone for the first time both of them undergo a moment of truth which can either make or break a new customer being getting associated with your organization. If correct telephone etiquettes are displayed over the call then it becomes a positive moment of truth and it is most likely that the customer will be engaged with your organization for further discussions. Remember they will come back more often as they feel welcomed and valued. They will further spread good word-of-mouth about your company which brings in more customers thus more business.

To further enhance the quality of the customer calls here are some simple tips can be implemented giving a WOW experience altogether for the customers:

These are simple tips but effective ones. Not many organizations adapt them in telephonic customer interactions. Great organizations are built if the basics are correct. Remember every phone call is a chance to build a new and enriched customer experience which is going to bring in new business and thus helping you to strengthen your brand value.