IKF Blog

Key Account Management – BE YOUR CLIENT’S SUPERHERO

Key Account Management

I’m working as an Account Manager since last two years. Account managers stand out in any industrial environment, no matter which business sector they belong to. We establish trust out the gate. Basically, Great account managers solve problems and are responsible to provide strategies and tactics to overcome obstacles for speedy and quality delivery to the client.

Clients are the lifeblood of any business. Every account manager needs to keep this in mind while dealing with their clients. They may or may not appreciate how amazing your strategies are – but you should appreciate the investment they make with your company.

Read on ‘HOW YOU CAN BE A CLIENT’S SUPERHERO’ driven from my own experience, failures, and learning acquired throughout my professional journey which I’ve been lucky enough to learn these tactics.

One of the most vital information for key account managers can be extracted from one question is: “Would you recommend our company to a friend or colleague?” This is a simple way of understanding how many of your customers would love to promote your business.

Take a scale of 0-10 as a rating to determine what the score means;

Good Service Makes a difference, Be a difference!!

“It is not the one big WOW to one customer that wins a day. It is the one little WOW delivered consistently to every customer”

– Bill Quiseng